Privacy Policy

We are a small London-based online retailer specializing in premium quality event props for decorators, weddings, and parties. This policy complies with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, please contact us via the contact form on our Website.

1. Information We Collect

We may collect the following types of personal information:

  • Information You Provide Directly:
    • When you create an account, subscribe to newsletters, place an order, or contact us: name, email address, mailing address, phone number, and payment details (processed by third-party payment providers; we do not store full payment card details directly).
    • Order details: products purchased, shipping address, and any special instructions.
  • Information Collected Automatically:
    • When you browse the Website: IP address, browser type, device information, pages visited, referring pages, and time of visit.
    • Cookies and similar technologies: We use cookies to enhance Website functionality (e.g., remembering cart contents), analyze usage, and provide personalized experiences. Some cookies are essential, while others are for marketing or analytics.
  • Information from Third Parties:
    • If you interact with us via social media or other third-party services, we may receive relevant information.

We only collect information necessary to fulfill orders, provide customer support, improve our services, and comply with legal obligations.

2. How We Use Your Information

We process your personal information on the following legal bases:

  • Contract Performance: To process orders, ship products, and provide customer support.
  • Consent: For sending marketing communications (e.g., newsletters), which you can withdraw at any time.
  • Legitimate Interests: To improve the Website, prevent fraud, and analyze usage (where this does not override your rights).
  • Legal Obligations: To comply with tax, accounting, or other legal requirements.

Specific uses include:

  • Processing and fulfilling your orders.
  • Communicating order updates, confirmations, and customer service.
  • Sending promotional information (only with your consent).
  • Improving Website functionality and user experience.
  • Detecting and preventing fraud or abuse.

3. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies. You can manage cookie preferences through your browser settings. We may use third-party analytics tools (if applicable) to understand Website usage, which may collect anonymized data.

For more information on cookies, refer to your browser's help section.

4. Sharing Your Information

We do not sell your personal information. We share it only in the following circumstances:

  • Service Providers: With trusted third parties that help operate our business (e.g., payment processors, shipping companies, email service providers). These providers are contractually bound to use the information only for specified purposes and to protect it.
  • Legal Requirements: If required by law, in response to court orders, or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or asset sale.

5. Data Storage and Security

Your personal information is stored on secure servers. We implement appropriate technical and organizational measures to protect against unauthorized access, loss, or misuse. However, no transmission or storage system is 100% secure.

We retain your information only as long as necessary:

  • Order-related data: Typically 7 years to comply with tax and accounting requirements.
  • Marketing data: Until you withdraw consent.

6. International Data Transfers

As a UK-based company, we primarily process data in the UK or European Economic Area (EEA). If data is transferred outside the EEA, we use appropriate safeguards (such as standard contractual clauses) to ensure an adequate level of protection.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of your personal information.
  • Rectification: Correct inaccurate data.
  • Erasure: Request deletion of data in certain circumstances ("right to be forgotten").
  • Restriction: Limit how we process your data.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Data Portability: Receive your data in a structured format.
  • Withdraw Consent: Revoke consent at any time.

To exercise these rights, contact us via the Website. We will respond within one month (extendable for complex requests).

You also have the right to complain to the UK Information Commissioner's Office (ICO): www.ico.org.uk.

8. Children's Privacy

Our Website is not intended for children under 13 years old. We do not knowingly collect personal information from children. If we become aware of such information, we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. Significant changes will be posted on the Website or notified directly to you. Continued use of the Website constitutes acceptance of the updated policy. Please review it periodically.

10. Contact Us

If you have any questions, requests, or complaints, please contact us through the contact form on our Website.

Thank you for trusting Supply My Events!